FAQ
General
Are Discounts Available?
We offer discounts based on the quantity purchased.
The discount rates are as follows:
(Discounts apply to the total product price.)
| Buy 3+ | 8% |
|---|---|
| Buy 4+ | 10% |
| Buy 5+ | 12% |
Shipping
Do you ship to my country?
We can ship to the following countries:
- Argentina
- Australia
- Austria
- Azerbaijan
- Belarus
- Belgium
- Bolivia
- Bosnia & Herzegovina
- Brazil
- Bulgaria
- Cambodia
- Canada
- Chile
- China
- Colombia
- Cyprus
- Czechia
- Denmark
- Ecuador
- Finland
- France
- Georgia
- Germany
- Greece
- Guyana
- Hong Kong SAR
- Hungary
- India
- Indonesia
- Ireland
- Italy
- Kazakhstan
- Kyrgyzstan
- Laos
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malaysia
- Maldives
- Malta
- Mexico
- Monaco
- Montenegro
- Nepal
- Netherlands
- New Zealand
- Norway
- Oman
- Pakistan
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Qatar
- Romania
- Russia
- Saudi Arabia
- Serbia
- Singapore
- Slovakia
- Slovenia
- South Korea
- Spain
- Sri Lanka
- Sweden
- Switzerland
- Taiwan
- Thailand
- Türkiye
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Uzbekistan
- Vatican City
- Venezuela
- Vietnam
How much is shipping?
Shipping costs vary depending on the weight of the items purchased. The final amount will be automatically calculated by our system and displayed on the checkout page after you enter your shipping address.
How are the products shipped, and when will they arrive?
Our products are generally shipped via Japan Post's airmail service and are expected to arrive in approximately 9 to 18 days. However, please note that delivery times may vary depending on the destination country or region, and customs processing may sometimes cause unexpected delays.
Once your order has been shipped, we will send you an email with a tracking number, so you can check the latest shipping status.
How long does it take to ship?
Orders are typically shipped within 3 to 7 business days. However, please note that additional time may be required during Japanese holidays or major holiday periods.
The product I received is damaged. What should I do?
If the package you received is damaged, please take photos showing the condition of the package and the damaged parts of the product, and email them to us. Once we have reviewed the details, we will take prompt action, so please rest assured.
Please note that if more than 7 days have passed since the package arrived, we may not be able to offer compensation, so we kindly ask that you contact us as soon as you notice any damage.
Billing
What happens if I'm charged VAT, customs duties, or fees?
Each country has its own laws and regulations regarding shipments from other countries. If customs duties or taxes are applied, you are responsible for paying these fees. Unfortunately, we do not cover or influence any customs duties or taxes that your country may impose upon delivery. These charges are set by your local government, and we have no control over whether import taxes will be applied to your order.
What payment methods do you accept?
We accept the following payment methods:
What is your refund policy?
You can find more details about our refund policy on the following page:
> Refund policy